Privacy Policy

Chalo (chalo.au) is operated by AI Ready Marketing, ABN 63 536 179 160. This policy explains what we collect and why, consistent with the Australian Privacy Principles.

What we collect

• Account details. Your name, email address and, if you give one, your organisation. Passwords are stored hashed and we never see them.
• Events you submit. Everything in the listing, plus who submitted it.
• Ticket orders. Name, email and what was bought. Card details go directly to Stripe and never reach our servers.
• Your chosen city. Kept in a cookie on your device so listings default to where you are. It is not tied to your identity.
• Newsletter sign-ups. Your email, first name if you give it, the cities you pick, the page you signed up on, your approximate location (state and city, from your connection) and when you agreed and confirmed. See Newsletter below.
• Usage data. Pages viewed and rough location by city, through the analytics described below.

Organiser contact details

Where an organiser has published contact details on a public page, we may record them so we can tell them their event is listed and offer them control of it. We do not sell this information or use it for unrelated marketing, and we remove it on request.

Analytics

We use Vercel Analytics, Google Analytics and Microsoft Clarity to understand what people look for so we can improve the site. Google Analytics is configured to anonymise IP addresses. Clarity records how pages are used, such as scrolling and clicks. You can opt out of Google Analytics with Google’s browser add-on.

Email

We email you about your account, your tickets and events you have asked about, sent through Resend. Any newsletter is opt-in and every one has an unsubscribe link.

Newsletter

When you sign up for Chalo emails we keep your email address, your first name if you give it, the cities you choose, the page you signed up on and your approximate location (state and city, worked out from your internet connection, never your exact address). We also record the wording you agreed to and when you confirmed by email, so we can show you asked for it.

We use this to send you what is on in your cities, and to understand which parts of Australia our readers are in. If you also have a Chalo account or have bought tickets through Chalo, we may link those to your sign-up so the events we send suit you better. We never sell or rent your details. You can change your cities or unsubscribe in one click from any email, or on the email preferences page, and we delete your sign-up on request at hello@chalo.au.

Who else sees it

Our suppliers, only so the site can run: Vercel (hosting), Neon (database), Cloudflare (images), Stripe (payments), Resend (email), and the analytics providers above. We do not sell personal information. Advertising on Chalo is sold directly and is not personalised, so no advertiser receives your data.

How long we keep it

Account and order records are kept while your account is open and for seven years afterwards where tax law requires it. Everything else is deleted when it is no longer needed.

Your choices

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete your account, by emailing hello@chalo.au. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner.

Children

Chalo lists family events, but accounts are intended for adults. We do not knowingly collect information from children under 15.

Changes

This policy may change. The date at the top shows when it last did. See also our Terms of Service.